Grievance Escalation Matrix
Who to contact at each level if a complaint isn't resolved — from Customer Care up to our Principal Officer, with direct phone, email, and working hours.
Escalation Matrix
If your grievance isn't resolved at one level, it moves up to the next — in this order.
1
Customer Care
Lokendra Sahu
10 AM – 6 PM
14DF, Scheme Karamanak 74C, Main Road, Indore, Madhya Pradesh, 452010
2
Head of Customer Care
Lokendra Sahu
10 AM – 6 PM
14DF, Scheme Karamanak 74C, Main Road, Indore, Madhya Pradesh, 452010
3
Compliance Officer
Lokendra Sahu
10 AM – 6 PM
14DF, Scheme Karamanak 74C, Main Road, Indore, Madhya Pradesh, 452010
4
CEO
Not applicable — not a designated role at this level for FinoMint at present.
5
Principal Officer
Lokendra Sahu
10 AM – 6 PM
14DF, Scheme Karamanak 74C, Main Road, Indore, Madhya Pradesh, 452010
If a grievance remains unresolved even after reaching the Principal Officer, it can be escalated to SEBI SCORES or the ODR Portal — see our Grievance Mechanism page for those steps.